NEW ITIL-4-BRM EXAM BOOTCAMP | ITIL-4-BRM PRACTICE EXAM ONLINE

New ITIL-4-BRM Exam Bootcamp | ITIL-4-BRM Practice Exam Online

New ITIL-4-BRM Exam Bootcamp | ITIL-4-BRM Practice Exam Online

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Tags: New ITIL-4-BRM Exam Bootcamp, ITIL-4-BRM Practice Exam Online, Pass ITIL-4-BRM Rate, ITIL-4-BRM Best Study Material, ITIL-4-BRM Valid Test Pattern

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 3
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 4
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 5
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which is an example of 'Analysing the Voice of the customer'?

  • A. Responding to a customer regarding their concerns about relationship management activities.
  • B. Performing regular reviews of 'Voice of the customer' activities
  • C. Surveying customers about their opinions of a new software application
  • D. Interpreting feedback from customers about a software application and prioritizing actions

Answer: D

Explanation:
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.


NEW QUESTION # 40
Which BEST describes the service relationship journey?

  • A. The actions that service consumers undertake to be able to use a provider's services
  • B. The actions that a service provider undertakes to build a relationship with service consumers
  • C. The steps a service consumer and a service provider undertake together to co-create value
  • D. The experience consumers have as a result of service interactions with a service provider

Answer: C

Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.


NEW QUESTION # 41
In the context of the "business relationship management" practice, which statement is CORRECT?

  • A. Nurtures relationships at strategic levels
  • B. Focuses primarily on the needs of service users
  • C. Focuses on relationships between individuals
  • D. Aims to manage agreements with consumers

Answer: A

Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.


NEW QUESTION # 42
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

  • A. Gemba walk
  • B. Business relationship models
  • C. Stakeholder analysis and mapping
  • D. Voice of customer

Answer: C

Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.


NEW QUESTION # 43
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

  • A. Manage closely
  • B. Keep satisfied
  • C. Keep informed
  • D. Monitor

Answer: A

Explanation:
A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a "manage closely" strategy to ensure their needs and expectations are proactively addressed.


NEW QUESTION # 44
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